How you can reduce your help desk challenges

Running an IT help desk is a daunting task, and the wrong software can make it even harder. These apps can help reduce problems and simplify operations.

A number of good tools are available to
reduce help desk headaches, streamline
management, and optimize workflow.

SAManage

SAManage is an online, on-demand ITIL help desk tool that provides asset and service management. It is integrated with salesforce.com and Google Apps for Business. It lets you create customized workflows, and it provides a help desk portal for your end users. The pricing is competitive with other SaaS options, including an attractively priced small business option.

Remedyforce

Remedyforce comes from BMC, which also makes the Remedy system for enterprises. Remedyforce, like SAManage, is sold on the SaaS model and lives in the cloud, so there is no installation pain. Because it is built on top of Force.com, it integrates with other products, like the Chatter system. It also has mobile access, which is a huge help for busy IT administrators and managers.

ServiceDesk Plus

ServiceDesk Plus comes in three versions, Standard, Professional, and Enterprise to meet the needs of different organizations. Stepping up from Standard to Professional adds asset management and monitoring, for example. Like other products, ServiceDesk Plus is based on the ITIL model and has a self-service portal. 

It also supports SLAs to help technicians meet their contractual obligations.

Hope all these can help you to reduce your overwork headache? 

For more technology tips, reviews and info delivered directly to your inbox just submitting your email to follow by email box below. Thanks for reading.